Community & support

Community & support on Telegram

On this page 6

The Flow Telegram group is our main support channel and community hub. It's a live room of riders — plus the Flow team — who answer questions, troubleshoot issues, and swap route knowledge every day. For most questions, it's faster than email.

Join the group

Open t.me/floweuc on your phone or computer.

If you don't have Telegram yet, it's a free chat app for iOS, Android, and desktop:

  1. Install Telegram from your app store (or use the web version at web.telegram.org).
  2. Create an account with your phone number.
  3. Open t.me/floweuc and tap Join.

That's it — you're in the room with the rest of the Flow community.

What to bring to the group

Telegram is the right place for almost everything:

  • Getting help — routing questions, "how do I…", charger and adapter advice.
  • Bug reports — something crashed, looked wrong, or didn't behave as expected.
  • Route sharing — post a great ride, or ask locals about roads and charge stops.
  • Feature ideas — tell us what would make Flow better for your riding.
  • Wheel and BLE questions — pairing help, telemetry quirks, model-specific tips.

How to ask a good question

The faster you give us the details, the faster we can help. When something's wrong, include:

  • Your wheel model (for example, "Begode Master" or "Inmotion V13").
  • Your Flow version — find it in Settings → About.
  • Your phone and OS version — Android: Settings → About phone. iPhone: Settings → General → About.
  • What you did and what you expected — the steps that led to the problem, and what should have happened instead.

A screenshot or a short screen recording helps enormously, especially for anything visual.

When to email instead

Some things are private or need a record, and email is better for those. Write to info@pevra.org for:

  • Account deletion — see Delete your account. Email from your account address.
  • Privacy or data requests — data export, privacy questions, anything tied to your account.
  • Billing — anything about payments or subscriptions.

For everything else, come say hi on Telegram.

Community etiquette

  • Be kind and patient — most of the people answering are volunteers who ride, just like you.
  • Search recent messages before asking; your question may already have an answer.
  • Keep safety front of mind. Flow's range estimates are deliberately conservative, and the community will tell you honestly when a plan looks risky.